Cancellation, Exchange & Refund Policy

1 Order Cancellation Policy

A. Standard Ready-to-Ship Pieces (Online Orders)

Orders for ready stock jewellery placed via our website may be cancelled without penalty within 12 hours of order placement or before the item is handed over to our insured logistics partner (whichever is earlier). Upon timely cancellation, 100% of the transaction amount will be refunded to the original payment source.

B. Customised and Made-to-Order Jewellery

Once production or customisation of an order has commenced in our karigari workshop, cancellation is subject to deductions:

• Making charges may be deducted.
• Wastage charges may be deducted.
• Customisation or production expenses already incurred may be deducted.
• Certain customised orders may be strictly non-refundable.

2 3-Day Jewellery Exchange Policy

Jewellery may be exchanged within 3 days from the date of purchase (or 3 days from the date of confirmed delivery for online shipments), subject strictly to the following conditions:

• The original purchase invoice/bill must be provided.
• The jewellery must be returned in its original and fresh condition.
• The jewellery must not have been altered, damaged, resized, repaired, or excessively used.
• Exchange eligibility is subject to inspection and approval by Shree Arham Jewels gemologists.

Shree Arham Jewels will not be responsible for damage or loss caused due to improper handling, breakage, enamel chipping, falling stones, accidental damage, or improper use after purchase.

Certain customised, altered, engraved, made-to-order, or specially ordered products may not be eligible for exchange.

3 Diamond & Gold Buyback Guidelines

4 Transit Damage & Discrepancies

Every order leaving our Jayanagar boutique is dispatched in tamper-evident security packaging under high-definition vault surveillance and covered with 100% transit insurance.

• Unboxing Protocol: In the rare event that the outer parcel appears damaged or tampered with, please do NOT accept the parcel. If accepted, patrons are advised to record a continuous unboxing video showing the outer sealed bag being opened and the condition of the jewellery.
• Intimation Window: Any transit discrepancy, manufacturing defect, or stone displacement must be notified to us within 24 to 48 hours of delivery with clear photographs and video evidence sent to support@shreearhamjewels.com or our WhatsApp Concierge.
• Upon validation, Shree Arham Jewels will arrange a complimentary insured reverse pickup and provide an expedited replacement, complimentary repair, or complete refund.

5 Refund Processing Timelines & Modes

Where a monetary refund is approved in accordance with this policy, the refund will be executed in full compliance with banking and payment gateway guidelines:

Note: Statutory bank holidays, national weekends, and individual card issuer settlement cycles may occasionally introduce minor variations in processing speed.

6 Non-Refundable & Non-Exchangeable Items

The following categories are strictly excluded from exchange, returns, and cash refunds:

• Jewellery that shows evidence of resizing, engraving, stone resetting, or unauthorized repair after purchase.
• Customized, bespoke, or made-to-order jewellery where metal casting, gemstone setting, or production expenses have already commenced.
• Jewellery returned without its original purchase tax invoice, product tag, or authentic laboratory certification (IGI/SGL/store guarantee).
• Items that have suffered accidental breakage, chipping, perfume exposure, chemical staining, or improper care.

7 How to Initiate an Exchange or Cancellation

Patrons may initiate a request via any of the following convenient channels: