Shree Arham Jewels – Privacy Policy

1 Scope & Purpose

This Privacy Policy describes how Shree Arham Jewels ("we", "us", "our"), having its landmark boutique salon at 11th Main Road, 4th Block, Jayanagar, Bengaluru, Karnataka 560011, collects, processes, stores, and protects personal information provided by visitors, clients, and patrons who interact with our store or access our website (shreearhamjewels.com).

We are committed to preserving the trust placed in our heritage house by maintaining rigorous data protection practices in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act (DPDP), 2023.

2 Information We Collect

In the course of providing bespoke jewellery craftsmanship, consultations, hallmarked billing, and online orders, we may collect the following classes of data:

• Contact & Identification Data: Full name, telephone/mobile number, email address, physical billing address, and insured doorstep delivery destination.
• Boutique Consultation Details: Preferred appointment time, bridal jewellery preferences, bespoke design sketches, ring/bangle sizes, and karigari specifications.
• Statutory KYC Documentation: Permanent Account Number (PAN Card), Government Photo Identification (Aadhaar, Passport, or Voter ID), as statutorily required under Indian tax laws and the Prevention of Money Laundering Act (PMLA) for precious metal purchases crossing regulatory statutory thresholds.
• Technical & Device Information: Internet Protocol (IP) address, browser variety, operating system, and browsing session analytics via cookies to ensure seamless website operation.

3 Payment Gateway Security & Financial Data

When completing an online purchase, you are securely redirected to an RBI-authorized, PCI-DSS Level 1 certified Payment Gateway (such as Razorpay, PayU, or partner banking platforms).

• End-to-End Encryption: All financial communication is protected using 256-bit Secure Sockets Layer (SSL) / Transport Layer Security (TLS) cryptographic protocols.
• Mandatory 3D Secure / OTP: In adherence with Reserve Bank of India mandates, all card and net banking transactions require two-factor authentication via One-Time Password (OTP) or biometric verification provided directly by your card-issuing bank.
• Payment Gateways as Data Controllers: The handling of your financial credentials during checkout is governed by the respective payment gateway’s independent privacy and data security policies.

4 How We Use Your Information

We process your personal information strictly for legitimate commercial and regulatory objectives, including:

• Processing, fulfilling, and dispatching your precious jewellery orders.
• Generating official tax invoices in compliance with Indian GST regulations and BIS hallmarking traceability.
• Coordinating high-value transit insurance and secure doorstep delivery verification with authorized logistics carriers.
• Verifying mandatory KYC documentation for high-value gold and diamond purchases as mandated by Indian law.
• Facilitating scheduled boutique appointments and private bridal consultations in Jayanagar 4th Block.
• Sending essential order tracking links, invoice copies, and customer service updates via SMS, email, or official WhatsApp concierge.
• Addressing and resolving customer inquiries, 3-day exchange requests, or buyback evaluations.

5 Information Sharing & Disclosures

We do not sell, rent, trade, or commercially monetize your personal data with third-party marketing brokers or advertisers.

Your data is disclosed solely to trusted partners under strict confidentiality agreements, strictly on a need-to-know basis:

• Secure Insured Logistics Partners: Specialized high-value jewellery carriers (such as Sequel Logistics, BVC Logistics, or Blue Dart Apex) receive delivery addresses and contact numbers to complete tamper-proof transit and OTP doorstep handover.
• Authorized Payment Gateways: Payment processors receive transaction identifiers, order amounts, and billing details to authorize transactions securely.
• Statutory & Law Enforcement Authorities: We may disclose information if required under a binding court order, legal process, or official request under Indian law (e.g., GST or Income Tax regulatory audits).

6 Cookies & Tracking Technologies

Our website uses session cookies and basic analytics cookies to remember your browsing preferences, display live gold bullion rates accurately, and optimize website responsiveness.

You can configure your internet browser to refuse cookies or alert you when cookies are being sent. Note that certain interactive boutique features may experience diminished functionality if cookies are disabled.

7 Data Security Safeguards & Retention

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or accidental destruction.

Personal data and statutory purchase records are retained for the duration required by applicable Indian tax, GST, and corporate accounting laws (typically a minimum of 8 years for sales invoices and KYC documentation). Once the statutory retention period lapses, data is securely anonymized or permanently purged.

8 Customer Rights

Under applicable Indian data protection frameworks, you have the right to:

• Request a review and summary of personal data maintained by us.
• Request rectification or correction of inaccurate contact or billing information.
• Withdraw consent for optional promotional announcements or newsletter dispatches at any time.

To exercise any of these rights, contact us at support@shreearhamjewels.com.

9 Grievance Redressal Officer

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for Shree Arham Jewels is: